The following comments are a small selection of the typical feedback we receive from Senior Managers and Directors of clients who have engaged the services of TBI.
“A team comprising of representatives from many different departments, radically changed a serious bottleneck in one week, reducing the lead time by a huge factor. The appearance and layout of the area performing these operations has been significantly improved and has already been commented upon favourably by customers.
During the wash up at the end of the week I was impressed by the enthusiasm shown by the team. They had clearly worked hard and were justifiably proud of the end result. Speaking to them since, they are still energised by the process and are keen to do more. In terms of TBI’s input—they were the catalyst that really got things moving. They provided experience, great leadership and kept morale high when things got difficult.”
Simon Best - Managing Director
“The new layout has significantly improved the picking process and the warehouse environment. The staff working in this area are now much more in control which has also resulted in a quantum improvement in morale.”
Jeremy Nash—Operations Manager
“After introducing Lean to the business, we have seen not only a step change in the culture of our workforce but also benefits in reduced lead times, improved process flow and cost reduction”
Mike Crowley - Commercial Director
“We can clearly see the benefits from the new Sales Order Process and are encouraged to improve further processes and develop quality management within the business.
The training has enhanced our relationship with our customer and given both companies an opportunity to improve their processes giving better understanding and customer satisfaction. This opportunity has put our business in a good position to use the tools learned and become more competitive in today’s market.”
Kevin Ayres
“We would like to thank TBI for their professionalism in their approach, in working with us to achieve another 'tool' in our Continuous Improvement 'toolkit'. It is being implemented throughout the Group's structure, ensuring minimal waste (non value added activities) which in turn improves lead-times, reduces costs and provides a more efficient, flexible and cost effective service for our customers. It has been well worth the investment”
“I have known the team at Total Business Innovation for many years and they are easy to work with, very knowledgeable and really deliver tangible results. They work well at all levels in an organisation and across all functions, identifying natural teams and encouraging better communication. I would recommend them to anyone.”
Gerry Haskell - GDUK Manufacturing Director
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